Shipping typically takes 2 weeks depending upon where you are in the world. However, due to the on-going COVID-19 pandemic some international orders can be delayed.

If you are having issues tracking your order using the courier website please use tracking my order Page 

Once your order has been dispatched, you’ll receive an email notifying you of this with a tracking link included. Your tracking will continue to update as your parcel makes its way to you so please be patient.

If you can't locate your email with your order confirmation, please check your 'Junk' folder.

Your order will start processing as soon as you purchase your item and is usually dispatched within two working days, but in rare circumstances it may take up to five working days before it is dispatched.

Once your order has been dispatched you'll receive an email confirming this with your tracking number attached.

We currently accept AMEX, Apple Pay, Google Pay, Klarna Pay (which includes instalments), Mastercard, Paypal, Shopify Pay and Visa.

If you are unsure on what size you would be, not to worry!

You can visit the size guide Page 

If you are still confused then you can pop us a message through via our contact us page and we'll be happy to help!

We strongly believe at silou all sizes should rock our activewear, so we are currently working hard to make them as inclusive as possible! So if you are in doubt, do not be afraid to ask! 💖

We know you have great taste, so if you are in anyway dissatisfied with your order we're happy to exchange or refund! 💞

Just make sure you meet the following:

1. Your order must be returned within 45 days of purchase
2. Must be in original condition
3. Not have been worn, washed or altered in any way

If you're okay with the above then get in touch with us by visiting our 'Contact Us' page!